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Feedback

We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.

We are committed to responding to all feedback and complaints in a timely and transparent way in line with our policy and procedures and the requirements of the NDIS Quality and Safeguarding Framework.

If you are receiving services in NSW and are not satisfied with our response to a complaint you have made about our services, you have the right to complain to the NDIS Quality and Safeguards Commission. The commission’s website has detailed information about the types of complaints they can and cannot investigate and what actions they are able to take to resolve them.

If you have a complaint about your NDIS plan or the NDIA, please contact the NDIA.

Please note that EGA services are delivered by Endeavour Sunnyfield Pty Ltd.

How to give feedback

You can choose how you want to give feedback or make a complaint. You can talk to anyone working at EGA, or contact us through any of the following methods.

In Writing

Chief Executive Officer,
P.O. Box 6432,
Frenchs Forest,
NSW 2086

Phone

02 8977 8899

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